Return Policy
BQE Software Inc. will fully refund most
items within 30 days of receipt.
All returns, exchanges and price adjustments
must be made in the country of original purchase. Please adhere to the following
return policy:
30 days from date merchandise was purchased.
Refunds available on these products:
A 15% restocking fee will be charged on
returns or exchanges of any opened hardware product.
In order to receive credit for these items, they must be unopened. If defective,
you may exchange these items for the same title.
Delivery, installation and other fees for
services performed are nonrefundable after the service has been completed.
User Manuals, Training, Support, Consulting, Data Conversion and Maintenance Contracts are non-refundable.
Returning items by mail
Follow the simple directions below to make
your return or exchange by mail.
Include all original packing materials
and accessories with the product to avoid any additional fees.
Include the return label (if included
in the original shipment) with your product and indicate reason for return.
We recommend items be returned via UPS or insured parcel post for proof of
delivery. We also recommend that you reuse the original shipping carton and
packing materials.
You are responsible for all freight
charges. However, you will be credited all reasonable and customary freight
charges relevant to that item if product is damaged or defective, or the
wrong item was shipped. Please include the postal receipt in your return
package.
Items received past the return period
may not be processed. Only items purchased from BQE Software Inc. are
eligible for return credit. Returned items must be shipped in the original
product packaging. Notification will be sent to the e-mail and/or billing
address provided should your return not be accepted. Items will be resent to
you upon receipt of your payment of freight charges. Items will be deemed
abandoned if we are not contacted within 30 days.
Ship items to:
BQE Software Inc Return Center
2601 Airport Drive
Torrance CA 90505
We will do our best to process the return quickly. Please
allow 30 days for processing. Refunds will be credited to the original
purchasing credit card account number only.
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